FAQ's - Frequently Asked Questions

Which devices do you repair?

We offer laptop repair & desktop PC repair from all brands, including:

  • Dell

  • Lenovo

  • HP

  • Sony

  • Microsoft Surface

  • Asus

  • Acer

  • Toshiba

  • Chromebooks

  • 2-in1 Laptop convertibles

We also repair Apple Mac computers, including:

  • MacBook Pro

  • MacBook Air

  • iMac

We have also been known to fix many other electrical items, including:

  • Nintendo Switch

  • Gameboy Original DMG upgrades and mods

  • GHD hair straighteners

  • Nespresso milk frothers

  • Other random electronics.

What types of repairs/services do you do?

We off a full suite of services including:

  • Software-based services such troubleshooting, cleaning and speeding up older computers, set-up & installation.

  • Data recovery services, including software-based recovery and more advanced lab-based recovery. We also offer data transfer from old and broken computers.

  • Hardware services include replacing smashed and broken screens upgrades to RAM, Graphics cards, Processors and cases. We also repair charge-ports, speakers and camera modules.

  • Board repair services including motherboard repair, replacing filters, fuses, capacitors and IC repair.

How much do you charge?

For labour, we charge £50 per hour. We operate a no-fix no-fee policy and as such we do not currently charge a diagnostics fee. Labour is charged at the same rate for remote access, on-site and workshop based repairs.

When you book in your repair, the minimum fee for a successful repair is £50 with any additional cost being agreed to by the customer before proceeding.

You will never get any charges you have not agreed to in advance.

Parts are priced separately with all charges agreed before proceeding.

Remote services are charge half hourly pro-rata. So £25 per half hour with a minimum fee of £25

We do not currently charge VAT on labour.

You can read more on our HOW IT WORKS page.

Is my computer worth repairing?

Good question! And we are here to help you decide.

We will always give you honest advice on whether an item is, in our opinion worth repairing. Clearly, this needs to be a discussion based on your personal needs. Sometimes this advice can be given based on the model number and thus done without seeing the unit. However, most of the time, this will be done after our free diagnostic.

What payment methods do you accept?

We currently accept All major credit and debit cards, PayPal, bank transfer. Apple Pay and Google Pay

You can read more on our HOW IT WORKS page.

Do you do on-site visits/call-out?

Yes! We usually offer on-site options (covid-dependant). This can vary from a simple pick-up and drop-off to a full on-site service or repair. Sometimes a repair will need to be taken away to utilise the more advanced tools we have in our workshop. 

Do you offer remote support?

Yes! We offer ad-hoc remote support and the more advanced unattended access to manage things on an on-going basis.

What areas do you cover?

We are based in Croxley Green, a village in Rickmansworth.

Our remote services can be carried out on a national basis at £25 per half hour.

For on-site services, we cover a 5-mile radius. This may, however, be extended on a case by case basis.

We will be adding to and updating these FAQ's, but in the meantime if you have any other questions contact us

 
 
 
 
 
 
 
 
CONTACT US
VISIT US

193 Watford Road

Croxley Green

Rickmansworth

WD3 3EH

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