How It Works

Pricing​: No hidden charges, No surprise bills

  • We charge £50 per hour labour on all services (including on-site & remote).

  • We do not currently charge VAT.

  • For Remote services, we have a minimum £25 fee for jobs of 30 minutes or less.

  • All other jobs, complete within an, are subject to a £50 minimum charge.

  • We work on a no-fix, no-fee basis.

  • If the job is going to take over an hour, we will let you know the price.

  • At this point, you can accept or decline the cost of the repair.

  • If you decline, there is no charge to you, the customer.

  • For custom builds,  a minimum 50% deposit is required upon your build's final confirmation and agreement.

  • For any outsourced work (such as data lab services) terms and fees may differ but once again. Nothing will go-ahead without your approval. 


We accept the following methods of payment:

  • Visa

  • Mastercard

  • Visa Debit

  • Mastercard Debit

  • American Express

  • PayPal

  • Bank Transfer

  • Apple Pay

  • Google Pay

Invoices come with 7-day payment terms.


  • We realise that most people want their items repaired ASAP and we do our best to accommodate.

  • Contact up at soon as possible, and we will do our best to work around your individual needs.

  • We can diagnose and repair most faults within 48 hours and often on the same day.

  • If we need to order parts and your device is still working, you can have it back while we wait for parts to arrive.

  • Some parts are difficult to obtain and sometimes have to come from China.

  • If so, you may choose to pay higher delivery fees to get faster delivery.