• Technical Merritt

How can I get internet when my WiFi is down?

Updated: May 7




The following solution will use your mobile phone's data. Please be aware that data charges may apply.



We've all been there..... you're rushing to finish off that piece of work you promised would be ready for the morning, or you're engrossed in the latest blockbuster movie when...... boom, your internet goes down and shows no sign of coming back any time soon.


You've reset the router. You've checked all the connections. The lights are on, but nobody's home.


Panic ensues. Your blood pressure starts going through the roof with frustration.



What do you do?



There is a little-known and nifty trick to use in the short term, which involves customising your mobile phone's Hotspot feature to get all your connected devices back online.


Your devices are already configured to connect to your wireless router using the SSID (your wireless network name - usually something along the lines of BTBHub6-abdk3) and password.


You can find the SSID of your network on a label, either underneath or on the back of your router -



Make a note of your SSID as you will need this for the next step (be careful to note it down exactly as it is written on the router, as SSIDs are case sensitive).


For BT Internet users the label will look like this -





For those with an Android phone -


Go to the Mobile / Wi-Fi Hotspot settings on your Android smartphone. You will see a screen that looks something like this -





Click 'Details' > 'Configure'


Rename the Network Name field to match your router's SSID, and the Password field to match your router's password.


For those with an iPhone -


For iPhone it is a little more complicated, but will still work.


Go to 'Settings' > 'General' > 'About' > 'Name'


This will usually say something like [your name]'s iPhone -





Change this to the SSID of your router. Once this is done head back to your main 'Settings' page and tap on 'Personal Hotspot'.


Tap on 'Allow Others To Join' to allow your devices to connect.


Below that, change 'Wi-Fi Password' to match the password of your router -





Finally, to avoid any interference you may wish to turn off your wireless router.


Provided your smartphone is receiving a data signal all your devices will connect and come back online!



When your broadband internet signal comes back online make sure your wireless router is turned on and all lights are illuminated.


Next, simply turn off your smartphone's Hotspot and all devices will automatically reconnect to your wireless router.....


.....You are welcome!